Assessment of the students satisfaction of the provided E-learning by Isfahan University’s Learning Management System (LMS) during COVID-19

Document Type : Original Article


1 University Research and Development Center, Tehran University of Medical Sciences, Tehran, Iran

2 Department of Statistics, Faculty of Mathematics and Statistics, University of Isfahan, Isfahan, Iran

3 Knowledge Utilization Research Center, University Research and Development Center, Tehran University of Medical Sciences, Tehran, Iran


Objective: with the outbreak of Covid-19,  use of E-learning instead of face-to-face education in higher education became inevitable. The present study aimed to assess the students' satisfaction with E-learning provided  by the Isfahan university’s management system  during the COVID-19 pandemic.
Methods: The study population included all of the students ,that were studying in the second semester of 1398-1399 at the Isfahan university.  By using a simple random sampling method, 373 persons were determined as the statistical population. The data collection tool was a researcher-made questionnaire, containing 34 questions, that its validity was evaluated using 5 educational management professors. Reliability was calculated by Cronbach’s alpha, and it was equal to 0/95.  The questionnaires were sent electronically to the university student groups and the collected data were analyzed  by descriptive statistics methods in SPSS software.
Results: The results showed that about half of the students (47%) were satisfied with the E-learning provided by the Learning Management System (LMS). The percentage of satisfaction with the content of education, infrastructure and technology, support, communication and assessment was 38, 58, 40, 60, and 32, respectively.  Dissatisfaction of most of the students was related   to the use of dynamic and multimedia facilities for transferring content, internet speed, connection problems, and difficulty in sharing content and learning between students.
Conclusion:  In general, the findings of the present study indicated that more than half of the learners were dissatisfied with E-learning.  Therefore,  it is suggested that  empowering professors, providing the necessary infrastructure, and  determining amounts as financial aid  be considered by the university's educational administrators in order to help improve the conduct of these courses.


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